Job Title: Restaurant Host/Hostess
Company: V&E Hospitality Group
Job Type: Full-Time/Part-Time
About V&E Hospitality Group:
V&E Hospitality Group is a renowned hospitality company dedicated to delivering exceptional dining and entertainment experiences to our patrons. With a diverse portfolio of bars and restaurants, each offering a unique atmosphere and a commitment to outstanding customer service, we strive to create memorable moments for our valued guests.
Position Overview:
V&E Hospitality Group is seeking friendly and hospitable individuals to join our team as Restaurant Hosts/Hostesses. The Host/Hostess is the first point of contact for our guests, responsible for providing a warm welcome, managing reservations, and coordinating seating arrangements. If you have a passion for hospitality and excel in creating a positive first impression, we encourage you to apply.
Key Responsibilities:
- Guest Welcome: Greet guests with a friendly and welcoming attitude upon their arrival, ensuring they feel valued and comfortable.
- Reservation Management: Maintain an organized reservation system, including taking reservations over the phone or through online platforms, and ensuring accurate record-keeping.
- Seating Coordination: Manage the seating process efficiently, balancing guest preferences, table availability, and server assignments. Ensure an even distribution of guests among sections.
- Waitlist Management: Effectively manage waitlists during peak dining hours, providing estimated wait times and offering guests the option to wait at the bar or in a designated waiting area.
- Guest Information: Provide guests with information about the restaurant’s offerings, including menus, daily specials, and any promotions or events.
- Clear Communication: Communicate effectively with servers and kitchen staff regarding table availability, special requests, and any guest concerns or allergies.
- Sanitation and Cleanliness: Maintain a clean and organized host/hostess stand and waiting area. Ensure menus and promotional materials are clean and in good condition.
- Guest Farewell: Bid guests a warm farewell and express appreciation for their visit as they depart. Collect feedback and address any immediate concerns.
Qualifications:
- Previous experience as a Host/Hostess or in a customer service role is preferred but not required.
- Excellent interpersonal and communication skills.
- Strong organizational abilities and attention to detail.
- Ability to multitask in a fast-paced environment.
- Positive attitude and a welcoming demeanor.
- Availability to work evenings, weekends, and holidays as needed.
Physical qualifications:
· Ability to move throughout the dining room effectively.
· Ability to lift and carry serving trays weighing up to 15lbs and bus tubs weighing up to 40 lbs.
· Ability to perform reaching and stooping motions.
Benefits:
- Competitive hourly wage.
- Opportunities for growth within V&E Hospitality Group.
- Employee discounts on food and beverages.
- A positive and dynamic work environment.
- Training and development opportunities.
- Health, vision, and dental benefits.